Face Down Pillow - Quick Start Guide
IMPORTANT - PLEASE READ
Congratulations on purchasing your Face Down Pillow from Zenesse Health! Please take 2 minutes to view this Quick Start User Guide to avoid common mistakes and achieve the full comfort you deserve...
Place your face down pillow with the open end towards your chest and the ventilation arches at the base. This will then assist in providing a proper air flow and easy breathing while in use. Tension the adjustment cord to adjust the pillow shape for your personal comfort, ensuring it is always positioned at the base, next to your mattress.
Your head is not positioned correctly on the pillow. Ensure your forehead is resting on the foam support area at the top, rather than the void in the center. This will allow the pillow to support the weight of your head and maintain airflow through the channels. If you don’t rest your forehead on the top support area of the pillow, it can lead to the sides splaying out and your face sinking too far into the pillow.
If you find the pillow a little high or you are experiencing stress in the neck area when lying prone, then simply put a normal pillow lengthwise from your stomach to shoulders. This will gently elevate your torso, helping to keep your spine in line and ease neck tension whilst using the face down pillow in a lying prone position.
We try to ensure our pillows are produced so they do not have a scent like many other memory foam pillows. However, when any memory foam is enclosed in air-tight packaging over a period of time, occasionally low levels of vapour can build up. So if you do notice a slight odor, please take off the removable cover, allow the foam to ‘air out’, ideally outside in direct sunlight or near an open window for 24-48 hours and wash the cover on a low heat with fabric conditioner for optimal freshness.
Memory foam is VERY delicate and should only be sponge cleaned by hand with a very light touch, using as little liquid and gentle cleaning agents as possible. To freshen up, spray with a fabric freshener and leave to air naturally outside. All our support pillows are OEKO TEX certified, free from harmful substances.
Please do not hesitate to contact us for further questions and advice.